Staff Software Engineer, Observability

Job Description

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. Staff Observability Engineer Gusto’s Reliability Engineering team enables our product teams to build impactful products by building secure, resilient, and accessible systems, using tools like AWS, Terraform, Datadog, and Kubernetes. About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy . What You’ll Do Shape the engineering organization standards around observability. Own and evolve the observability platform, including distributed logging, metrics, and tracing infrastructure. Build AI-native capabilities to automatically detect anomalies, diagnose failures, and accelerate root cause analysis. Create powerful developer experiences through dashboards, notebooks, and interactive debugging tools. Drive reliability automation with intelligent alerting, diagnostics, and incident response systems. Partner across engineering teams to embed observability and reliability best practices. Mentor engineers and influence reliability culture across the organization. What We’re Looking For Strategic systems thinker who identifies high impact opportunities and builds scalable

Required Skills