Senior Security Engineering Manager

Job Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Security Engineering Group ensures that Intercom R&D ships secure software and that the development environments that engineering teams operate in to do so remains safe. Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses through defining and holding the bar for the security of our product. What will I be doing? As the Engineering Manager of multi-disciplinary security engineering team you will: Own the security of Intercom's engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application. Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation. Own product security features, helping our customers to maintain a healthy security posture in their use of the Intercom product. Manage security incidents at Intercom, leading investigations and identifying improvements which reduce the risk of repeat incidents. Partner with key stakeholders across our Infosec and engineering teams to define & realize our security vision, strategy & roadmaps for the Intercom product. Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability. Help to shape and evolve our engineering culture by contributing to our engineering organization programs. What skills do I need? We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you! Experience developing and supporting a team of engineers in their personal growth and career progression. Familiarity

Required Skills