Senior Engineer, AI Developer

Job Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? Intercom is the AI Customer Agent company. Our AI agent, Fin, is transforming customer experience for businesses, and we believe that the same AI transformation should power our R&D organization. At Intercom, shipping is our heartbeat . We are hiring a Senior Engineer for Builder Tools: the AI Developer Experience Enablement team. This is the team that makes shipping delightful, fast, and low-toil for hundreds of engineers and agents. Your mission is to help turn Intercom’s entire R&D organization into an AI-first engineering machine. We’ve made incredible progress, 90%+ of our code is already written by Claude , but that volume creates entirely new scaling and orchestration challenges. You will work across our codebases, developer environments, and internal tooling to make AI a trustworthy, everyday accelerant. You will ship tangible solutions every day that work, prove their value, and scale. You’ll focus on developer enablement: operationalizing AI for real-world engineering effectiveness and eliminating drag so all of R&D can do their best work. Learn how we ship 250 versions of Intercom per day , discover our engineering culture at intercom.engineering , and explore our engineering values . What you’ll do? Build AI-driven automation agents that remove routine work with human-in-the-loop review, prioritize impact, prototype fast, and iterate until the automation transforms engineering. Make AI-assisted workflows the default in our developer environments: ship integrations, preconfigured workspaces, and developer agents that engineers want to use. Improve our cod

Required Skills