Engineering Manager, Agent Experience

Job Description

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the Team and Role The Customer Care & Concierge Engineering team builds the products and platforms that support Robinhood’s most engaged customers. This team develops a suite of tools and services—including dedicated support experiences, tax workflows, and estate planning capabilities—designed to help customers manage significant portions of their financial lives with confidence. The work spans customer-facing features and the internal systems that power high-quality service delivery. We are entering a strong growth phase as we expand this offering and continue building toward a comprehensive private family office experience for our customers! As an Engineering Manager, you will lead a team of engineers focused on building and scaling core product capabilities for this premium customer segment. You’ll partner closely with product and design to define and deliver customer-facing solutions from concept through launch, while also strengthening the underlying platform that enables expansion across new geographies. This role is ideal for a technically strong leader who enjoys building 0→1 products, iterating based on customer feedback, and growing engineers early in their careers. You will play a key role in shaping both the product direction and the engineering culture of a team that touches many parts of Robinhood! The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you’ll do ● Lead and develop a team of engineers, providing technical guidance, regular feedback, and support for career growth. ● Partner with product and design to define requirements, scope milestones, and deliver customer-facing features that support high-value Robinhood customers. ● Oversee the design and implementation of backend or full-stack systems that power concierge tools, tax-related workflows, and estate planning capabilities. ● Establish clear engineering processes to ensure reliable delivery, code quality, and system scalability as the product expands to new markets. ● Contribute technically when needed, reviewing architecture decisions and helping the team solve complex implementation challenges. What you bring ● 1–3 years of experience ma

Required Skills