Principal Engineer

Job Description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Engineer. About the job The Phone Numbers Platform is the heartbeat of Twilio. In 2026, "getting a phone number" is no longer a simple API call; it is a sophisticated orchestration of global inventory, real-time identity verification (KYC), and automated regulatory compliance. As a Principal Engineer (P5), you will own the technical strategy for a platform that processes millions of requests. You will be expected to pioneer AI-driven development workflows using LLMs and agentic agents to accelerate code generation, automate architectural reviews, and synthesize complex global telecommunications regulations into executable logic. Your mission is to collapse the distance between a great idea and a production ready feature. Responsibilities In this role, you’ll: DRAW THE OWL: Lead the architecture and long-term technical roadmap for the Phone Numbers Platform, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale. ACCELERATE WITH AI: Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team's velocity through AI augmentation. BE AN OWNER: Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and securit

Required Skills